The CData Tableau Connector for ServiceNow is built on top of a JDBC driver. This section discusses how to install the connector, set up a data source, and connect from Tableau.

Installing the Connector

Installing the Connector describes how to install the CData Tableau Connector for ServiceNow.

Connecting from Tableau

Configuring a Connection shows how to create a ServiceNow Data Source from Tableau's Connect To Server window.

Tableau Version Support

The connector supports Tableau Desktop 2020.1 or later and Tableau Prep 2020.4.1 or later. Versions between 2020.1 and 2020.3 of Tableau Desktop are supported via the legacy connector file (cdata.servicenow.legacy.taco) and versions 2020.3 and higher are supported using the modern connector file (cdata.servicenow.taco).

For older versions of Tableau, use the CData ODBC Driver for ServiceNow or the CData JDBC Driver for ServiceNow to connect.

ServiceNow Version Support

The connector models ServiceNow APIs as bidirectional tables. The SOAP API is used to dynamically resolve the metadata from ServiceNow, regardless of the platform version. The REST API is then used to work with data.