JDBC Driver for Oracle Service Cloud

Build 22.0.8462

UpdateIncidentResponse

Updates an incident along with a thread entry and sends a response.

Input

Name Type Required Description
IncidentId Long True Id of Incident.
IncidentprimaryContactId Long False Id of primaryContact. The primary contact.
IncidentchatqueueId Long False Id of chatqueue. The chat queue to which the incident is assigned. This attribute is read-only.
IncidentassetId Long False Id of asset. The ID of the associated asset.
IncidentorganizationId Long False Id of organization. The ID of the associated organization.
IncidentproductId Long False Id of product. The service product.
IncidentmailboxId Long False Id of mailbox. The ID of the mailbox from which incident was created.
IncidentdispositionId Long False Id of disposition. The service disposition.
IncidentinterfaceId Long False Id of interface. The ID of the associated interface.
IncidentlanguageId Long False Id of language. The ID of the associated language.
Incidentsubject String False The short description of the incident.
IncidentcategoryId Long False Id of category. The service category.
IncidentqueueId Long False Id of queue. The queue to which the incident is assigned.
IncidentchannelId Long False Id of channel. The channel used in the creation of the most recent thread.
IncidentseverityId Long False Id of severity. The assigned severity level.
IncidentresponseemailaddresstypeId Long False Id of responseemailaddresstype. The type of address that is used for incident responses, such as Primary or Alt1 .
IncidentbannerimportanceflagId Long False Id of importanceflag. The importance of the banner.
Incidentbannertext String False The description of a flag.
IncidentstatuswithtypestatusId Long False Id of status. The current status.
IncidentslainstancenameofslaId Long False Id of nameofsla. The SLA from which the instance was created.
IncidentassignedtoaccountId Long False Id of account. The staff account.
IncidentassignedtostaffgroupId Long False Id of staffgroup. The staff group. The caller should assign the staff group when assigning to an account.
IncidentBilledMinutesaccountId Long False Id of account. The staff member who billed the time. This is part of the key for the list entry.
IncidentBilledMinutescomment String False The comments associated with the timeBilled record.
IncidentBilledMinutesbillableTaskId Long False Id of billableTask. The associated billable task.
IncidentBilledMinutesminutes Int False The number of minutes billed.
IncidentBilledMinutesid Long False The unique identifier of the timeBilled record.
IncidentBilledMinutesbillTime Datetime False The date and time when the work was performed. This is part of the key for the list entry.
IncidentFileAttachmentsfileName String False The name of the file when saving it to the disk.
IncidentFileAttachmentsprivate Bool False Indicates whether the file attachment is hidden from the end users. This attribute does not have a default value.
IncidentFileAttachmentsdescription String False The description for the contents of the file attachment.
IncidentFileAttachmentsname String False The short display name of the file attachment.
IncidentFileAttachmentsdata String False The Base64 encoded data contained in the file. The maximum supported length is defined by the maximum number of bytes allowed by this field.
IncidentFileAttachmentscontentType String False The MIME content type of the file. For example, text/plain, audio/mp3, image/jpg, and so on.
IncidentFileAttachmentsid Long False The unique identifier of the file attachment.
IncidentMilestoneInstancesresolutionDueTime Datetime False The date and time when the associated resolution milestone is due.
IncidentMilestoneInstancesmilestoneId Long False Id of milestone. The ID of the associated milestone.
IncidentOtherContactsId Long False The unique identifier of the contact.
IncidentThreadscontactId Long False Id of contact. The associated contact.
IncidentThreadschannelId Long False Id of channel. The associated communication channel.
IncidentThreadsentryTypeId Long False Id of entryType. The entry type.
IncidentThreadsmailHeader String False The mail header information for a contact submitting the thread by email.
IncidentThreadscontentTypeId Long False Id of contentType. The MIME content type of the file. For example, text/plain, audio/mp3, image/jpg, and so on.
IncidentThreadstext String False The entry text in the thread.
FileAttachmentsfileName String False The name of the file when saving it to the disk.
FileAttachmentsprivate Bool False Indicates whether the file attachment is hidden from the end users. This attribute does not have a default value.
FileAttachmentsdescription String False The description for the contents of the file attachment.
FileAttachmentsname String False The short display name of the file attachment.
FileAttachmentsdata String False The Base64 encoded data contained in the file. The maximum supported length is defined by the maximum number of bytes allowed by this field.
FileAttachmentscontentType String False The MIME content type of the file. For example, text/plain, audio/mp3, image/jpg, and so on.
FileAttachmentsid Long False The unique identifier of the file attachment.
Ccemailaddresses String False The email addresses of the secondary recipients for Send-On-Save.
Bccemailaddresses String False The email addresses of the tertiary recipients for Send-On-Save.
UseEmailSignature Bool False Indicates whether the email signature is included. The default value is false.

Result Set Columns

Name Type Description
Id String Id of created incident
LookupName String LookupName of created incident

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Build 22.0.8462