ADO.NET Provider for FreshDesk

Build 20.0.7587

TimeEntries

Create, update, delete, and query from TimeEntries table

Table Specific Information

Select

Following is an example to select all entries from TimeEntries table:

SELECT * FROM TimeEntries

The API allows only a subset of columns to be used as filter criteria in the WHERE clause. The following columns can be used:

  • Id
  • AgentId
  • Billable

Insert

TicketId is mandatory to Insert into TimeEntries table. For instance:

INSERT INTO TimeEntries (TicketId, Note, AgentId) Values ('255', 'Invoice Information', '122')

Note:

  • The TicketId is required field to Insert into TimeEntries table.
  • Default value for Billable is true.
  • If the TimeSpent attribute and the TimerRunning attribute are not specified, then the TimerRunning attribute will automatically be set to 'true'.
  • If the StartTime is specified and the TimerRunning attribute is not specified, then the TimerRunning attribute will automatically be set to 'true'.
  • The StartTime cannot be greater than the current time.
  • The StartTime cannot be given in the query if the TimerRunning attribute is set to 'false'

Update

Following is an example of how to update TimeEntries table:
UPDATE TimeEntries SET Billable = 'true' WHERE Id = 786

Note:

  • The StartTime cannot be updated if the timer is already running.
  • The StartTime cannot be be updated unless the timer_running attribute is updated from 'true' to 'false'.
  • The StartTime cannot be greater than the current time.
  • The TimerRunning attribute cannot be set to the same value as before.
  • The AgentId cannot be updated if the timer is already running.

Delete

Following is an example of how to delete from the TimeEntries table:

DELETE FROM TimeEntries WHERE Id = 786

Columns

Name Type ReadOnly Description
Id [KEY] Bigint False

Unique ID of the time entry.

AgentId Bigint False

The ID of the agent to whom this time-entry is associated.

Billable Boolean False

Set to true if the time entry is billable.

ExecutedAt Datetime False

Time at which this time-entry was added/created.

Note String False

Description of the time entry.

StartTime Datetime False

The time at which the time-entry is added or the time of the last invoked

TicketId Bigint True

The ID of the ticket to which this time entry is associated.

TimeSpent String False

The duration in hh:mm format.

TimerRunning Boolean False

True if the timer is currently running.

CreatedAt Datetime True

Time Entry created timestamp.

UpdatedAt Datetime True

Time Entry updated timestamp.

Copyright (c) 2020 CData Software, Inc. - All rights reserved.
Build 20.0.7587