Windows DSN Configuration

Using the Microsoft ODBC Data Source Administrator

You can use the Microsoft ODBC Data Source Administrator to edit the DSN configuration. Note that the DSN is created during the installation process.

Complete the following steps to edit the DSN configuration:

Select Start > Search, and enter ODBC Data Sources in the Search box.
Choose the version of the ODBC Administrator that corresponds to the bitness of your application (32-bit or 64-bit).
Click the System DSN tab.
Select the system data source and click Configure.
Edit the information on the Connection tab and click OK.

Note: For .NET Framework 4.0, the driver distributes Microsoft Visual C++ 2015-2022 Redistributable. For .NET Framework 3.5, the driver distributes Microsoft Visual C++ 2008 Redistributable.

Connecting to Zendesk

To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

Authenticating to Zendesk

Zendesk uses Basic authentication or the OAuth 2 authentication standard.

To authenticate to Zendesk, you can use either Basic authentication or the OAuth standard. Use Basic to connect to your own data. Use OAuth to allow other users to connect to their data.

Basic

To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

Enable password access in the Zendesk Support admin interface at Admin > Channels > API. Set AuthScheme to Basic while using APIToken Authentication.
Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

OAuth

OAuth requires the authenticating user to interact with Zendesk using the browser. Set AuthScheme to OAuth while using OAuth Authentication.