Query SlaPolicies in Zendesk.
Table Specific Information
SelectThe following queries are processed server side while other filters are processed client side within the adapter.
SELECT * FROM SlaPolicies SELECT * FROM SlaPolicies WHERE Id = '123'
You can turn off the client-side execution of the query by setting SupportEnhancedSQL to false in which case any other search criteria will be ignored and an unfiltered response will be returned.
|Id [KEY]||Long||Automatically assigned.|
|Title||String||The title of the SLA policy.|
|Description||String||The description of the SLA policy.|
|CreatedAt||Datetime||When this locale was created.|
|UpdatedAt||Datetime||When this locale last got updated.|
|Position||Integer||Position of the SLA policy, determines the order they will be matched. If not specified, SLA Policy is added as the last position.|
|FilterAll||String||An object that describes the conditions that a ticket must match in order for an SLA policy to be applied to that ticket.|
|FilterAny||String||An object that describes the conditions that a ticket must match in order for an SLA policy to be applied to that ticket.|
|PolicyMetrics||String||An object that describes the metric targets for each value of the priority field.|