BizTalk Adapter for Zendesk

Build 20.0.7587


Create, update, delete, and query Organization Fields in Zendesk.

Table Specific Information


The following queries are processed server side while other filters are processed client side within the adapter.
SELECT * FROM OrganizationFields

SELECT * FROM OrganizationFields WHERE Id = '123'

You can turn off the client-side execution of the query by setting SupportEnhancedSQL to false in which case any other search criteria will be ignored and an unfiltered response will be returned.


The Type, Title, and Key fields are required to insert. The types of custom fields that can be created are the following: text (default when no Type is specified), textarea, checkbox, date, integer, decimal, and regex (when Type is regex, RegexpForValidation is required too). Allowed for admins.

INSERT INTO OrganizationFields(Type, Title, Key) VALUES('text', 'Support description', 'support_description')


You must specify the Id of the organization field to update. All fields that are not readonly (readonly="false" in the table) are optional. Allowed for admins.

UPDATE OrganizationFields SET Title='Updated title' WHERE Id='123'


You must specify the Id of the organizational field to delete it. Allowed for admins.

DELETE FROM OrganizationFields WHERE Id='123'


Name Type ReadOnly Description
Id [KEY] Long True

Automatically assigned upon creation.

Key String False

A unique key that identifies this custom field. Required on create.This is used for updating the field and referencing in placeholders. After a field is created, you cannot change its key.

Type String False

Type of the custom field: checkbox, date, decimal, dropdown, integer, regexp, text, or textarea. After a field is created, you cannot change its type.

Title String False

The title of the custom field.

RawTitle String False

The dynamic content placeholder, if present, or the title value, if not.

Description String False

User-defined description of this field s purpose.

RawDescription String False

The dynamic content placeholder, if present, or the description value, if not.

Position Integer False

Ordering of the field relative to other fields.

Active Boolean False

If true, this field is available for use.

System Boolean True

If true, only active and position values of this field can be changed.

RegexpForValidation String False

Regular expression field only. The validation pattern for a field value to be deemed valid..

CreatedAt Datetime True

The time the ticket field was created.

UpdatedAt Datetime True

The time of the last update of the ticket field.

Tag String False

Optional for custom field of type checkbox; not presented otherwise.

CustomFieldOptions String False

Required and presented for a custom field of type dropdown.

Url String True

The URL for this resource.

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Build 20.0.7587